Last updated: 27 September 2026.
I. General information
In accordance with Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), the owner of https://chcclinicadental.com/ is CHC Medic S.L., tax identification number B75759746. Address: Carrer de la Foneria, 24, 08038 Barcelona, Spain. Telephone: +34 615 049 704. Email: admin@chcclinicadental.com.
II. Data controller
CHC Medic S.L., at the address above, is the controller of your personal data under Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on personal data protection and digital rights (LOPDGDD). Please use the clinic email above for data-protection enquiries.
III. Information collected and its purposes
- Contact and appointment forms: first and last name, telephone number and email address, to handle your enquiry, contact you to arrange or confirm an appointment and provide the dental services requested.
- Telephone and WhatsApp communications: information you voluntarily provide, to answer your enquiry and manage your care.
- Browsing data: IP address, browser type, pages visited and time spent on the site, for website usage statistics. See the cookie policy.
IV. Legal grounds
Depending on the purpose, processing relies on steps before entering into a contract or performance of a contract (GDPR Article 6(1)(b)), your consent (Article 6(1)(a)), legal obligations relating to healthcare and data protection (Article 6(1)(c)), or legitimate interests in maintaining and improving the website (Article 6(1)(f)). Where consent is the basis, you may withdraw it at any time without affecting the lawfulness of earlier processing.
V. Retention
Information is retained for the time needed for its purpose and to address any resulting legal liabilities.
- Contact and appointment details: until you request erasure or three years after the last contact.
- Clinical records: the periods in Article 12 of Catalan Law 21/2000 apply. Certain documents, including informed-consent forms, surgical reports and reports of additional examinations, must be kept for at least 15 years after the end of each episode of care. The general period for other clinical documents is five years, with longer retention where required for care or legal reasons.
- Billing records: for the periods required by tax and commercial legislation and to address legal liabilities.
VI. Recipients and international transfers
Information is not disclosed to third parties except where required by law or to technology providers acting as processors under GDPR Article 28, public authorities and regulators where legally required, and laboratories or external specialists necessary for your dental treatment, subject to confidentiality safeguards.
The clinic uses Google Workspace for email. Technology providers and services such as WhatsApp may involve processing outside the European Economic Area. Any international transfer must meet the safeguards required by the GDPR. You may request information about providers and applicable safeguards at admin@chcclinicadental.com.
VII. Your rights
Subject to the conditions established by law, you may request access, correction, erasure, restriction of processing or data portability; object to processing; and withdraw consent. Write to the clinic’s postal address above or email admin@chcclinicadental.com. If there are reasonable doubts about your identity, we may request the additional information needed to verify it.
You may complain to the Spanish Data Protection Agency (AEPD) at www.aepd.es if you believe your information has been processed unlawfully.
VIII. Confidentiality
All clinic staff with access to personal information are bound by confidentiality and professional secrecy during and after their relationship with the clinic.
IX. Security
CHC Clínica Dental applies technical and organisational measures to protect personal information against alteration, loss, unauthorised processing or access, taking account of available technology, the nature of the information and the risks involved.
X. Children
The website form is intended for adults. A parent or legal representative should contact us to request an appointment for a child. If a child has provided personal information without parental consent, please notify admin@chcclinicadental.com so that it can be deleted.
XI. Changes to this policy
This policy may be updated to reflect changes in legislation, case law or business practices. Updates will be published on this page with the revision date. Please review it periodically.